ServiceTitan Alternatives: 5 Cheaper Options for Small FM Companies
9 min read
By STEADYWRK Team, STEADYWRK
ServiceTitan Alternatives: 5 Cheaper Options for Small FM Companies
ServiceTitan is the undisputed heavyweight of field service management software. It is comprehensive, powerful, and deeply integrated across dispatch, CRM, invoicing, marketing, payroll, and reporting. It is also built for large operations with 50-200+ technicians and priced accordingly.
If you run a small or mid-size FM company with 3-30 technicians, ServiceTitan is almost certainly overkill. The implementation alone takes 4-8 weeks and costs $5,000-$15,000. Monthly fees run $250-$350 per technician. For a 10-technician operation, that is $30,000-$42,000 per year in software costs before you count the training time and the dedicated admin person you will need to run it.
There are better options. Here are five ServiceTitan alternatives ranked by value for small FM companies, with honest assessments of what each does well and where each falls short.
What it does well: Jobber is the cleanest, most intuitive field service platform on the market. Scheduling, dispatching, quoting, invoicing, and client management work seamlessly together. The mobile app is excellent. Client hub lets customers approve quotes, pay invoices, and request service online. Batch invoicing and automated follow-ups save hours per week.
Where it falls short: Jobber does not have AI-powered dispatch. Technician assignment is manual. Reporting is good but not deep. It lacks the enterprise features (payroll integration, marketing automation, advanced vehicle tracking) that ServiceTitan offers. No predictive maintenance capabilities.
Best for: FM companies with 5-25 technicians wanting a simple, affordable platform that covers the basics exceptionally well. If your primary pain is disorganized scheduling and slow invoicing, Jobber solves it immediately.
Annual cost for 10 techs: $1,428-$2,388 (vs ServiceTitan's $30,000-$42,000)
What it does well: Housecall Pro excels at the customer-facing experience. Online booking, automated appointment reminders, real-time technician tracking, and instant invoicing with integrated payment processing create a seamless experience for your clients. The dispatch board is visual and drag-and-drop. GPS tracking shows technician locations in real time. Review generation and follow-up automation help build your online reputation.
Where it falls short: Like Jobber, dispatch is manual. The AI features are limited to customer communication (chatbots, automated texts) rather than operational intelligence. Reporting is adequate but not sophisticated. Custom fields and workflow automation are limited compared to ServiceTitan.
Best for: FM companies competing on customer experience, especially those serving residential and light commercial clients where online reviews and booking convenience drive new business.
Annual cost for 10 techs: $708-$2,388 (vs ServiceTitan's $30,000-$42,000)
3. FieldPulse — Best for Growing Teams
Price: Starting at $99/month for up to 2 users, scaling with team size
What it does well: FieldPulse is designed specifically for growing service businesses. It offers robust scheduling, dispatch, CRM, estimates, invoicing, and project management in a single platform. Standout features include advanced reporting dashboards, customer financing integration, multi-location management, and a solid API for custom integrations. The mobile app supports offline mode, which is critical for technicians working in basements and mechanical rooms.
Where it falls short: The interface is functional but not as polished as Jobber or Housecall Pro. The learning curve is steeper. Marketing automation is basic. No AI dispatch or predictive capabilities. Customer support response times vary.
Best for: FM companies in growth mode (10-40 technicians) that need more depth than Jobber offers but cannot justify ServiceTitan's price. Strong choice for companies doing both service and project work.
Annual cost for 10 techs: $2,400-$4,800 (vs ServiceTitan's $30,000-$42,000)
4. Workiz — Best for High Call Volume
Price: $65/month (Standard), custom pricing for larger teams
What it does well: Workiz has the best built-in phone system of any FSM platform. Integrated VoIP, call tracking, call recording, and automatic job creation from incoming calls make it the strongest choice for companies where the phone is the primary intake channel. The dispatch board is clean and supports drag-and-drop scheduling. Inventory tracking, subcontractor management, and franchise support are included.
Where it falls short: The platform is phone-centric, which is both its strength and limitation. If your work orders come primarily through portals or email (common in commercial FM), the phone features are less relevant. No AI dispatch. Reporting is improving but still trails Jobber and FieldPulse. Mobile app reviews are mixed.
Best for: Residential and light commercial FM companies where phone calls are the primary intake channel. Excellent for plumbing, HVAC, and locksmith operations that live on inbound calls.
Annual cost for 10 techs: $780-$3,000 (vs ServiceTitan's $30,000-$42,000)
5. STEADYWRK — Best for AI-First Operations
Price: Platform fee based on work order volume, not per-technician. No implementation fee.
What it does well: STEADYWRK is not FSM software. It is AI-native dispatch as a managed service. Instead of buying software and training your team to use it, STEADYWRK handles your entire dispatch operation. AI agents process work orders in under 90 seconds. Technician matching uses real-time GPS, certifications, performance history, and client preferences. Human operators provide oversight during business hours. Instant settlement pays technicians within hours of job completion.
Where it falls short: STEADYWRK is purpose-built for dispatch and contractor management. It does not replace your CRM, your accounting software, or your marketing stack. If you need a single platform for everything (scheduling, CRM, invoicing, marketing, payroll), Jobber or Housecall Pro is a better fit. STEADYWRK is best when dispatch complexity and technician management are your primary bottlenecks.
Best for: Commercial FM companies, multi-trade operations, and any company managing 50+ work orders per week across multiple technician types. The ROI is strongest when dispatch is your most expensive operational cost center.
Annual cost for 10 techs: Varies by volume. Typically 40-60% less than in-house dispatch labor costs.
Feature Comparison Matrix
Feature
ServiceTitan
Jobber
Housecall Pro
FieldPulse
Workiz
STEADYWRK
AI Dispatch
Partial
No
No
No
No
Yes (native)
Scheduling
Advanced
Good
Good
Good
Good
AI-managed
CRM
Advanced
Good
Good
Good
Good
API integration
Invoicing
Advanced
Good
Good
Good
Basic
Automated
Mobile App
Good
Excellent
Good
Good (offline)
Basic
Tech app
Phone System
Add-on
No
No
No
Built-in
N/A
Instant Pay
No
No
No
No
No
Yes
Price (10 techs/yr)
$30K-$42K
$1.4K-$2.4K
$0.7K-$2.4K
$2.4K-$4.8K
$0.8K-$3K
Volume-based
Implementation
$5K-$15K
Free
Free
Free
Free
Free
Best For
Enterprise
SMB all-in-one
Customer UX
Growth teams
Phone-heavy
AI dispatch
How to Choose
The right choice depends on your primary pain point.
If your biggest problem is disorganized scheduling and slow invoicing, choose Jobber. It solves those problems on day one with minimal setup.
If your biggest problem is customer experience and online reputation, choose Housecall Pro. The client-facing features are best-in-class.
If your biggest problem is dispatch efficiency and technician management at scale, choose STEADYWRK. AI-native dispatch eliminates the bottleneck entirely.
If your biggest problem is managing high call volume, choose Workiz. The integrated phone system is unmatched.
If your biggest problem is outgrowing your current tools, choose FieldPulse. It scales with your team without requiring enterprise pricing.
And if money is truly no object and you have 50+ technicians with a dedicated admin team, ServiceTitan remains the most comprehensive platform available.
For most small FM companies, the answer is not ServiceTitan. The answer is spending 90% less on a platform that covers 100% of your actual needs.